Refund & Return Policy
Last updated: July 24, 2026
At Roma Trend, our priority is to offer quality products and a satisfactory shopping experience. This Refund and Return Policy regulates the conditions applicable to products purchased through our website (https://usa.romatrend.com).
This policy is valid for purchases made from any country to which Roma Trend ships, without prejudice to non-waivable rights that may correspond to the consumer under applicable legislation in their place of residence.
By making a purchase, the customer declares having read, understood, and accepted in full the conditions described in this policy.
Timeframe to Request a Return
The customer has a timeframe of thirty (30) calendar days counting from the delivery date of the order to request a return.
To be eligible for a return, the product must:
- Be in adequate condition.
- Maintain, to the extent possible, its original packaging.
- Include all accessories or components received.
- Be accompanied by proof of purchase or order number.
Roma Trend reserves the right to reject returns that do not comply with these requirements.
Damaged, Defective, or Incorrect Products
If the product received presents manufacturing defects, damage caused during transit, or does not correspond to the purchased item, the customer must contact us as soon as possible at: info@romatrend.com.
To expedite the case evaluation, we may request photographs or videos clearly showing the reported issue.
Once the incident is verified, Roma Trend may offer, as applicable:
- Product replacement.
- A full or partial refund.
- Another reasonable solution agreed upon with the customer.
When the error is attributable to the product, supplier, or shipping process, Roma Trend will assume reasonable costs associated with resolving the problem.
Returns Due to Change of Mind
If the customer decides they no longer wish to keep the product, even when delivered correctly and in perfect condition, they may request a return within thirty (30) calendar days from the delivery date.
In these cases:
- The product must be unused and in condition suitable for resale.
- Return shipping costs will be the exclusive responsibility of the customer.
- The refund will be processed only after receiving and inspecting the returned product.
- The refund amount will not include originally paid shipping costs, unless applicable legislation provides otherwise.
Procedure to Request a Return
All return requests must be sent to the email address: info@romatrend.com.
The request must include:
- Full name of the buyer.
- Order number.
- Reason for the return.
- Photographs or videos when applicable.
Once the request is received, Roma Trend will evaluate the case and provide the corresponding instructions to proceed with the process.
Returns sent without prior authorization will not be accepted.
Return Shipping Costs
Return shipping costs will be the responsibility of the customer, except when:
- The product arrived damaged.
- The product presents manufacturing defects.
- An incorrect item was sent.
In such cases, Roma Trend will assume the reasonable costs necessary to resolve the incident.
Non-Eligible Items for Return
The following will not be eligible for return:
- Products damaged by misuse, negligence, or improper handling.
- Products altered or modified after delivery.
- Products not in reasonable condition for inspection.
- Products whose return is restricted by legal or sanitary reasons in the destination country.
Product Exchanges
Roma Trend does not perform direct product exchanges. If the customer wishes to acquire a different item, they must request a return of the original product according to this policy and make a new purchase independently.
Refunds
Once the returned product is received and inspected, we will notify the customer whether the return has been approved or rejected.
If approved, the refund will be processed using the same payment method employed in the original purchase, when technically possible.
Approved refunds will be processed within a maximum timeframe of ten (10) business days. Final accreditation time will depend on the banking entity, payment platform, or financial provider used by the customer.
Contact
For any inquiry related to returns or refunds, you may communicate with us at:
Email: info@romatrend.com
Legal Representative: Rodrigo Granados Martinez (Persona física con actividad empresarial)
Address: Cda. Jose Maria Vilaseca Mza 18 A Lt 21, Col. Rancho Las Nieves, C.P. 56335, Chimalhuacan, Estado de Mexico, Mexico
Brand: Roma Trend